Privacy Policy & RETURN POLICY

 OUR RETURNS POLICY

We hope you are satisfied with your purchase from us, but if for any reason you are not then we can accept unworn, unwashed and undamaged clothing, handbags and purses.  We are unable to accept returns on our jewellery or commissioned/personalised items.

Returns must be made within 15 days of the purchase and the customer is responsible for any shipping costs.  Return labels are not provided. Items received after 15 days will not be accepted.

We can offer a full refund or exchange.

If you need to return any items, please contact us with your order number @hello@wildanddandy.co.uk

OUR PRIVACY POLICY

This Privacy Policy describes how and when we (Wild & Dandy) collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through our website or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control.

1. Personal information we collect

To fulfil your order, we receive, collect and store any information that you enter on our website or provide us in any other way, such as your name, email address, postal address, payment information etc. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

2. Why we need your information and how we use it

We collect such non-personal and personal information for the following purposes:

· To provide and operate our Services;

· To provide our Users with ongoing customer assistance;

· To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

· To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we or our business partners may use to provide and improve our respective services;

· To comply with any applicable laws and regulations.

3. Information sharing and disclosure

Our website allows us to sell our products and services to you. All direct payment gateways offered by us adhere to the standards set by Paypal and Stripe and help us ensure the secure handling of credit card information.

4. Data retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.

5. Your rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

· Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below;

· Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request;

· Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons;

· Complain. If you reside in the EU and wish to raise a concern about Wild & Dandy's use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

6. Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information

we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

7. How to contact Wild & Dandy

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at hello@wildanddandy.co.uk. We will attempt to resolve any complaints regarding the use of your Personal Information in accordance with this Privacy Policy.